Last Updated: July 13, 2025

Privacy Policy – Loci Engineering Ltd.

Loci Engineering Ltd. (referred to as “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit and make purchases from our website, lociengineering.co.ke.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Information You Provide Directly: When you interact with our website, particularly during the checkout process, making inquiries, or contacting us, you may provide us with personal data, including but not limited to:

  • Contact Information: Name, email address, phone number.
  • Shipping Information: Delivery address.
  • Order Details: Information about the engineering and electronic components you purchase.
  • Payment Confirmation: M-Pesa Transaction IDs (e.g., OEE..., PJS...) that you may provide to us for order verification. (Note: We do not store your M-Pesa PIN or full payment details; these are handled securely by M-Pesa directly).
  • Correspondence: Information you provide when communicating with us via email, phone, or contact forms.

b. Information We Collect Automatically: When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • Device Information: IP address, browser type, operating system, device type.
  • Usage Data: Pages viewed, products searched for, referral sources, time spent on pages, and other interaction data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. (See Section 5 for more details).

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To Process and Fulfill Your Orders: To manage your purchases of engineering components, process payments, and arrange for shipping and delivery to your specified address.
  • To Provide Customer Service: To respond to your inquiries, provide support, and manage your account.
  • To Send Order Confirmations and Updates: To send you emails regarding your order status, shipping notifications, and receipts (e.g., the email sent to both you and us with order details).
  • To Improve Our Website and Services: To understand how you use our website, analyze trends, and enhance user experience, product offerings, and website functionality.
  • For Marketing and Promotions (with consent): To send you promotional emails about new products, special offers, or other updates we think you might find interesting, provided you have opted in to receive such communications.
  • For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, or fraudulent activities.
  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information with third parties only in the following circumstances:

  • Service Providers: We engage trusted third-party companies and individuals to facilitate our services, such as:
    • Payment Processors: Such as Safaricom M-Pesa (for handling your payment transactions via Till Number 5842105) to securely process your payments. We only share necessary transaction details for processing.
    • Shipping and Delivery Companies: To deliver your ordered components.
    • Web Hosting and IT Service Providers: For maintaining our website and its underlying infrastructure.
    • Analytics Providers: Such as Google Analytics, to help us understand website usage.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for fulfilling our legal obligations (e.g., maintaining records for tax and accounting purposes), resolving disputes, and enforcing our agreements.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are stored on your device.

  • Essential Cookies: Necessary for the website to function (e.g., maintaining your shopping cart, login status).
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Marketing/Advertising Cookies: Used to deliver relevant advertisements to you (if applicable).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

  • The Right to Access: You have the right to request copies of your personal data we hold.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in Section 9.

7. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include using SSL/HTTPS encryption for data transmission, secure servers, and internal policies for data access. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Loci Engineering Ltd. Location: Kunjam Arcade building 1st Floor Room RM05 -Ongata Rongai On Magadi Road. Phone: +254740624853 | +254736027318 Email: info@lociengineeringltd.co.ke